Customer Services



Engineer, customize and construct your complete steam system solution designed specifically for your needs. From initial design, product selection, on site installation and regulatory requirements, AlkaBoiler ensures that your project is expertly managed from start to finish. Our expert team of Engineers, Project Managers, Service Engineers and support staff will help guide you through the design and selection process to achieve your desired outcomes. From your initial technical requirements, AlkaBoiler offers a full scope proposal, submittal includes design and specifications. This document is reviewed, revised and resubmitted until all parties are confident that the scope and solution proposed meets the system requirements, budget specified and timeline for delivery.


AlkaBoiler demonstrates genuine Project Management capability and delivery with our dedicated Project’ Department. Our PD is headed up by our Project’s Manager whose key focus is to plan, schedule and execute the strategies and works to the site until all objectives and scope were successfully fulfilled. Our Projects Department is supported by a network of support and technical staff. Our job does not finish upon delivery and satisfaction of the site requirement - operation. Our Service Department will support your further carry after sales works, warranty and maintenance requirements.




AlkaBoiler’s engineering and consultancy services range from audits and planning through to preliminary and detailed design. The 30+ years’ experience of our team together with our partnership with expert factories and brand abroad guarantees quality from the initial stage of our work. We are understood that the systems we design are critical to the performance of our clients’ operations and we customize engineered solutions to perfectly comply the required outcomes. From our completed projects and exposures, we are confident to present the best possible designs and features on our proposed solutions in parallel to your system requirements.


III ENERGY EFFICIENCY: Energy Audits & Energy Efficiency Upgrades


  • How do I make my existing system more efficient?
  • Do I need some new system components?
  • How do I expand my existing system?
  • What do I need to know to install a new system


IV NEW STEAM SYSTEM SOLUTIONS: Engineer, design & procure new system to suit requirement.




Our dedicated boiler maintenance and repair service team will ensure that your annual boiler service, repair, and maintenance is scheduled at a time most convenient to you and your site. Our steam boiler operation and maintenance solutions offer you a fresh approach that will help you improve control of your facility, optimize equipment, and provide a fixed budget through a customized service agreement. We are the exclusive representative and service center for Baltur Burners, for burner repair service and maintenance and refractory repair solutions.


  • Periodic Boiler Maintenance
  • Annual Boiler Shutdowns/Maintenance
  • Breakdowns
  • Panel / PLC Upgrades
  • Fuel Conversions
  • Piping Upgrades
  • Industrial Plant Automation & Control
  • Steam Trap Audits
  • Valve Overhaul Service
  • Furnace Maintenance and Repairs




Provides all factory parts from a gasket to the doors, along with industrial water tube support, fuel upgrades, better-quality burner products and much more. In other words, we are your one-stop shop for boiler room parts with over $1 m of stocked parts.


  • Baltur Burner Parts
  • Cast Iron Parts
  • Castable, Refractories & Insulation
  • Instruments
  • Gaskets & Consumables
  • Pumps
  • Softeners & Chemical Feed Systems
  • Valves
  • Fittings & Piping




AlkaBoiler in partnership with Baltur Italy provides custom designs, as well as off the shelf solutions to deliver, control, automate and satisfy process heat requirements.


  • Baltur Burners – Gas and Oil
  • PLC programming and diagnostic
  • Calibration Services
  • High Temperature Furnaces
  • Instrumentation & Flow Recording Equipment
  • Piping Installation & Repair
  • Refractory installations and repairs




Provide knowledge and skills to safely operate an Unattended AlkaBoiler with the below objectives. Trainee would be able to answer, execute and comply below;


  • What is steam and how does a boiler operate?
  • Definition of a trained person and BS2593 requirements
  • Boiler operational hazards and recommended PPE
  • Essential boiler mounts, fittings and their functions
  • Examine site boilers and visually identify control items
  • Boiler feedwater system, terminology and requirements
  • Boiler feedwater treatment, chemicals and testing
  • Boiler control, combustion, burner management and system interlocks
  • Boiler daily and weekly testing and record keeping
  • Boiler start up and shut down requirements
  • Boiler maintenance, documentation, boiler file and logbooks
200 OK


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